Refund Policy

Live Fish (Medaka)

Once a live fish order has been fulfilled (packed/shipped), it cannot be canceled. If there is any issue with the fish on arrival, please refer to our DOA policy and contact us right away at snrmedaka@gmail.com. Live fish cannot be returned. Please place orders carefully—returns for live animals are not possible.

Dry Goods (non-live items)

Refunds are accepted only if the item is unused and in its original, unopened packaging.
You must request a return within 7 days of delivery.
Return shipping costs are the responsibility of the customer. We recommend a trackable shipping method.
Once the returned item is received and inspected, your refund will be processed within 7 business days to the original payment method.
Original shipping charges are non-refundable.

Report Issues

If your order arrives damaged or incorrect, please email snrmedaka@gmail.com within 24 hours of delivery with your order number and photos of the item and packaging.

Shipping Information

Live Fish Shipping Rates (Flat Rate – Continental U.S. Only)

To make things easier and ensure your medaka arrive safe and sound, we've introduced a flat rate shipping system so you can shop without worrying about complicated or unexpected shipping costs.

Box Size	Max Fish	Max Pairs	UPS 3 Day Select	UPS 2nd Day Air	UPS Next Day Air
Small	Up to 10 fish	Up to 5 pairs	$19.99	$22.99	$57.99
Medium	Up to 20 fish	Up to 10 pairs	$25.99	$34.99	$59.99
Large	Up to 30 fish	Up to 15 pairs	$34.99	$47.99	$83.99

Additional Notes:

Hawaii & Alaska: Excluded from flat rate shipping.
$3 packing fee per order – includes insulation, styrofoam box, and materials
Dry goods ship free when purchased alone. If combined with live fish, only the live fish shipping rate applies.
No USPS – we use UPS only for all live fish orders.
Free shipping on orders over $500
All live fish orders are covered by our DOA guarantee, regardless of shipping speed
Local pickup is free but must be pre-arranged before purchase

Shipping Schedule:

We ship only on Mondays and Tuesdays to minimize weekend delays.
Orders placed after Tuesday 12 PM EST will be shipped the following Monday.

Delayed Shipment Claim:

If your package arrives later than your selected UPS service, you may file a claim with UPS. Please take photos of the shipping label and the box and email them to snrmedaka@gmail.com.

Dry Goods Free Shipping:

Dry goods are shipped via USPS Ground or First Class, depending on the total weight. If you need faster delivery, you may request expedited shipping for an additional fee. Please contact us via email to arrange upgraded shipping: snrmedaka@gmail.com

Chocolate Diamond Medaka

Add warmth and elegance to your medaka collection with the Chocolate Diamond Medaka (Japanese name: チョコレートダイヤメダカ). This refined ornamental variety features a rich brown body with subtle reddish undertones and gentle lamé shimmer — offering a soft, natural glow. Each pair is carefully hand-selected for color consistency and sparkle, making it ideal for collectors who appreciate earthy tones and subtle beauty. Learn more about the Chocolate Diamond Medaka on our Medaka Encyclopedia page.

Lineage: Refined brown medaka with lamé enhancement
Key Traits: Deep chocolate-brown body, soft lamé shimmer, stable color expression
Visual Appeal: Earthy elegance and metallic subtleness

Option: Female

2 Juveniles (unsexed) Female Male Breeding Pairs Trio (2 Females and 1 Male) SS Grade Pair

$25.00

Shipping calculated at checkout.

All photos shown are original images taken by SNR MEDAKA USA. Unauthorized use, reproduction, or distribution is strictly prohibited. Photos are for reference only — actual fish may vary.