SNR MEDAKA GROUP IMPORT
REVIEW FOR GROUP IMPORT
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Refund Policy
Refund Policy
Live Fish (Medaka)
- Once a live fish order has been fulfilled (packed/shipped), it cannot be canceled. If there is any issue with the fish on arrival, please refer to our DOA policy and contact us right away at snrmedaka@gmail.com. Live fish cannot be returned. Please place orders carefully—returns for live animals are not possible.
Dry Goods (non-live items)
- Refunds are accepted only if the item is unused and in its original, unopened packaging.
- You must request a return within 7 days of delivery.
- Return shipping costs are the responsibility of the customer. We recommend a trackable shipping method.
- Once the returned item is received and inspected, your refund will be processed within 7 business days to the original payment method.
- Original shipping charges are non-refundable.
Report Issues
- If your order arrives damaged or incorrect, please email snrmedaka@gmail.com within 24 hours of delivery with your order number and photos of the item and packaging.
Shipping Information
Shipping Information
Live Fish Shipping Rates (Flat Rate – Continental U.S. Only)
To make things easier and ensure your medaka arrive safe and sound, we've introduced a flat rate shipping system so you can shop without worrying about complicated or unexpected shipping costs.
| Box Size | Max Fish | Max Pairs | UPS 3 Day Select | UPS 2nd Day Air | UPS Next Day Air |
|---|---|---|---|---|---|
| Small | Up to 10 fish | Up to 5 pairs | $19.99 | $22.99 | $57.99 |
| Medium | Up to 20 fish | Up to 10 pairs | $25.99 | $34.99 | $59.99 |
| Large | Up to 30 fish | Up to 15 pairs | $34.99 | $47.99 | $83.99 |
Additional Notes:
- Hawaii & Alaska: Excluded from flat rate shipping.
- $3 packing fee per order – includes insulation, styrofoam box, and materials
- Dry goods ship free when purchased alone. If combined with live fish, only the live fish shipping rate applies.
- No USPS – we use UPS only for all live fish orders.
- Free shipping on orders over $500
- All live fish orders are covered by our DOA guarantee, regardless of shipping speed
- Local pickup is free but must be pre-arranged before purchase
Shipping Schedule:
- We ship only on Mondays and Tuesdays to minimize weekend delays.
- Orders placed after Tuesday 12 PM EST will be shipped the following Monday.
Delayed Shipment Claim:
If your package arrives later than your selected UPS service, you may file a claim with UPS. Please take photos of the shipping label and the box and email them to snrmedaka@gmail.com.
Dry Goods Free Shipping:
Dry goods are shipped via USPS Ground or First Class, depending on the total weight. If you need faster delivery, you may request expedited shipping for an additional fee. Please contact us via email to arrange upgraded shipping: snrmedaka@gmail.com
I’ve participated in three group imports already and it has always been a great experience. This time around was a great experience with the detailed price calculator. This was extremely helpful with selecting the desired strains. 2/4 strain selected were not available but SNR properly communicated and provided options to choose similar strains. I was extremely pleased with the quality of the fish I received. I am grateful to be able to participate in the group import and will always recommend SNR to everyone interested in high quality Medaka.
I've ordered fish direct from SNR and participated in the import they facilitate twice. Sarah is always remarkable in her communication and the quality of her fish. She has quickly shipped replacements, answered follow up questions, and I find her to be very transparent about pricing and processes. Her higher price is accompanied by great service and robust, healthy fish. SNR is my goto for all things related to premium medaka.
Beautiful pair are settling into their pond. Looking forward to their babies.
5/5 Stars perfectly smooth and amazing experience! Highly recommend as a way to reliably get the rarer types of Medaka that you want imported. Amazing customer service, great process, and very trustworthy source to get the healthy and beautiful fish you want.
5/5 Stars perfectly smooth and amazing experience! Highly recommend as a way to reliably get the rarer types of Medaka that you want imported. Amazing customer service, great process, and very trustworthy source to get the healthy and beautiful fish you want.
Beautiful fish, all nicely packaged, alive and happy! Will order again
Very satisfied with the Medaka I received from this import. As always, the quality of the Medaka is top notch and Sarah’s customer service is amazing. She’s organized and detailed about the process and ensures a smooth transaction. Looking forward to the next import!
easiest group buy i ever been in. Every step in the process ran smooth from start to finish.
SNR is amazing to work with, my only regret is that I couldn’t buy more!
Fish are beautiful. Looking forward to the babies.
SNR Medaka is first class! Incredibly organized, clear and transparent. This is the second group import I have participated in and the improvement will noted and appreciated. I will not hesitate to participate again. Thanks for all you do!!!
The imported Medaka from Japan are all alive and eating. It was a pleasure texting Sarah, she was always polite and professional. Thank you Sarah for your wonderful work with good communication. Have a delightful day.
Love this seller! Very honest and has the best looking medaka!! I’ve made purchases from many breeders and this is the best! Love how each fish feels perfectly picked out with almost no flaws and each is very beautiful on display and basically show quality. Love how this group import does business and how you can get so many varieties that are hard to find. Thank you for allowing this option for customers! You had me at hello 🥹
Absolutely Gorgeous and stunning fish I waited so long for this Group Import and was not disappointed!
