Styrofoam + Box (Store Default For Live Fish Purchase)
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Refund Policy
Refund Policy
Live Fish (Medaka)
- Once a live fish order has been fulfilled (packed/shipped), it cannot be canceled. If there is any issue with the fish on arrival, please refer to our DOA policy and contact us right away at snrmedaka@gmail.com. Live fish cannot be returned. Please place orders carefully—returns for live animals are not possible.
Dry Goods (non-live items)
- Refunds are accepted only if the item is unused and in its original, unopened packaging.
- You must request a return within 7 days of delivery.
- Return shipping costs are the responsibility of the customer. We recommend a trackable shipping method.
- Once the returned item is received and inspected, your refund will be processed within 7 business days to the original payment method.
- Original shipping charges are non-refundable.
Report Issues
- If your order arrives damaged or incorrect, please email snrmedaka@gmail.com within 24 hours of delivery with your order number and photos of the item and packaging.
Shipping Information
Shipping Information
Live Fish Shipping Rates (Flat Rate – Continental U.S. Only)
To make things easier and ensure your medaka arrive safe and sound, we've introduced a flat rate shipping system so you can shop without worrying about complicated or unexpected shipping costs.
| Box Size | Max Fish | Max Pairs | UPS 3 Day Select | UPS 2nd Day Air | UPS Next Day Air |
|---|---|---|---|---|---|
| Small | Up to 10 fish | Up to 5 pairs | $19.99 | $22.99 | $57.99 |
| Medium | Up to 20 fish | Up to 10 pairs | $25.99 | $34.99 | $59.99 |
| Large | Up to 30 fish | Up to 15 pairs | $34.99 | $47.99 | $83.99 |
Additional Notes:
- Hawaii & Alaska: Excluded from flat rate shipping.
- $3 packing fee per order – includes insulation, styrofoam box, and materials
- Dry goods ship free when purchased alone. If combined with live fish, only the live fish shipping rate applies.
- No USPS – we use UPS only for all live fish orders.
- Free shipping on orders over $500
- All live fish orders are covered by our DOA guarantee, regardless of shipping speed
- Local pickup is free but must be pre-arranged before purchase
Shipping Schedule:
- We ship only on Mondays and Tuesdays to minimize weekend delays.
- Orders placed after Tuesday 12 PM EST will be shipped the following Monday.
Delayed Shipment Claim:
If your package arrives later than your selected UPS service, you may file a claim with UPS. Please take photos of the shipping label and the box and email them to snrmedaka@gmail.com.
Dry Goods Free Shipping:
Dry goods are shipped via USPS Ground or First Class, depending on the total weight. If you need faster delivery, you may request expedited shipping for an additional fee. Please contact us via email to arrange upgraded shipping: snrmedaka@gmail.com
This is the first time I bought fishes online. The fish showed up early. They were healthy and hungry. I look forward to getting more.
I could not be happier! I ordered 6 of the miyuki platinum over the weekend. They were shipped out promptly on Monday and arrived by UPS ground on Wednesday. The fish arrived looking healthy and active. I was lucky to receive 2 additional juveniles. Today they are eating, exploring, and bringing me so much joy.
They're beautiful and doing well. They arrived in perfect condition. Thank you!
Beautiful fish, all arrived healthy and ready to eat
Fish arrived full of energy and doing great. They are beautiful and healthy. Thank you.
The fish and goodies came incredibly well packaged, safe, beautiful and healthy! Thank you!!
Absolutely beautiful fish! I received my fish from SNR yesterday they arrived extremely healthy and active and assimilated quickly into their tanks. The color was fabulous.Beautiful lame! I purchased from this company last year and was very pleased with all all the fish! And I’m hoping that she will restock a lot of the sold out varieties so I can soon purchase more from this company. They are reliable. They are truthful as to their stock lines., and the fish are excellent quality and health.And the fish are of excellent quality and health.!
Ordered 27-Apr-2026 2pm and received 29-Apr-2026 12pm with excellent UPS tracking (thank god you don’t ship via USPS!). So it’s not technically full 3 days. Pretty, beautiful, energetic healthy SS grade medaka. Definitely recommend to others, they look even way much better than the picture. Thanks for the 조선일보 lol
⭐️⭐️⭐️⭐️⭐️ Highly Recommended Seller – SNR Medaka
I recently bought 2 pairs of Albino Youhiki Medaka from SNR Medaka, and they even added 1 extra fish for free, which was a really nice surprise.
All the fish I received are excellent quality, very healthy, and good size. You can really tell they select their stock carefully. I am very happy and satisfied with what I got.
Their customer service is also great. They were very helpful and kept emailing me throughout the whole process, giving updates and making sure everything was clear and smooth.
The packaging was top-notch — from the box to the plastic bags. The plastic bags they used are thick, high-quality material and even have their company initials printed on them, which shows how professional and serious they are about their business. The fish arrived safe and in perfect condition.
Overall, I am very satisfied with my purchase and I’m definitely planning to buy more fish from SNR Medaka in the future. Highly recommended!
Great quality very happy with my purchase
Very secure box that kept the fish safe.
Absolutely superb packaging. The fish were secure within the vacuum pack, and the box was clearly labelled and well insulated.
All fish arrived happy and healthy. The water temp in the baggy was 86 degrees, not bad for south Florida with 95 degree temperatures.
Box arrived in great condition and insulating properties of styrofoam helped fish stay cool. Thank you for great packaging.
Excellent shipping box
My fish arrived healthy and are do great in their new home. I will definitely order more fish soon.
helped fish arrive safely
Great packing. Only lost one fish.
Already paying a premium price and shipping
Received six lively fish. Thank you.
Fish arrived safe and sound during high temps.
Wonderful experience. Great customer service, would heartily recommend!
Fish came in looking healthy and beautiful. Nothing more you can ask for really.
Fish arrived in perfect condition
Already producing eggs!
Box wasn't fully closed and the Styrofoam had many gaps
Kept fish safe during shipping! No DOAs! :)
